Here to help
We’re here to support you where and when it suits you.
Reach us wherever you are
Meet an advisor
Book the day and time that suits you.
Visit a branch
We’re open between 9:30am & 4:30pm, M-F.
Email us
Email a specific branch or department.
Call us
8am-6pm, M-F,
9am-5pm, Sat.
Supporting you locally
Do your banking or get local, friendly, expert advice at a credit union branch or insurance office near you, or find a surcharge-free ATM across Canada.
Bulkley Valley Credit Union – Smithers Branch
Bulkley Valley Financial Services, Member Services Contact Centre
3894 1st Avenue
PO Box 3729
Smithers, BC
V0J 2N0
Bulkley Valley Credit Union – Hazeltons’ Branch
4646 10th Avenue
PO Box 159
New Hazelton, BC
V0J 2J0
Bulkley Valley Credit Union – Houston and District Branch
2365 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
Bulkley Valley Credit Union – Lakes District Branch
117-35 Lakeview Mall, Hwy 16
PO Box 1029
Burns Lake, BC
V0J 1E0
Bulkley Valley Insurance – Smithers Office
1139 Main Street
PO Box 2380
Smithers, BC
V0J 2N0
Bulkley Valley Financial – Houston Office
2367 Copeland Avenue
PO Box 1480
Houston, BC
V0J 1Z0
Bulkley Valley Credit Union – Administration
3872 1st Avenue
PO Box 3637
Smithers BC
V0J 2N0
Branch and ATM locator
Find us at one of our 6 locations in the Bulkley Valley, or access thousands of surcharge-free ATMs across the country.
Reach the right person
Have questions? We are here to support you.
Personal and business banking
Call us M-F, 8-6 or Saturday 9-5. Or email us and get a response within one business day.
Personal borrowing
Have a question about your personal loan or mortgage? Email us and get a response within one business day.
Business borrowing
Have a question regarding a commercial loan or financing? Email us and get a response within one business day.
24/7 support when you need it
Get 24/7 help with credit cards, member cards and online banking technical stuff.
Credit cards
Credit card support
Suspect Fraud? Lost or stolen card? Questions about your account?
Member cards
Member card support
Lost or stolen member card? We’ll get you set up with a new one.
Online banking
Online banking technical support
24/7 tech support, including online banking access and other technical issues.
Talk through your banking needs
Book an appointment with one of our Member Relationship Managers. Choose a location, service and time that best suits your needs.
- Becoming a member
- Everyday banking
- Personal borrowing
- Investing
- Business banking
Questions about insurance?
Our experienced insurance brokers are available over the phone, by email, or in person in two locations.
Smithers
- Call us: 1-866-811-1110
- Email: info-smithers@bvis.ca
Houston
- Call us: 1-866-811-1115
- Email: info-houston@bvis.ca
Questions about investing?
Your investment plan evolves as you move through life. Our trusted advisors are available in person or at the end of the phone whenever you need them.
- Becoming a member
- Everyday banking
- Personal borrowing
- Investing
- Business banking