Support & Resources

/

How to set up online alerts

Direct Banking Alerts detects events that occur within online banking and sends alerts to our members. For example, the member can choose to receive an alert when a new bill payee is added in online banking or when a payee is added, online banking detects this and sends the member an alert to the platform; mobile phone or email they set up.

New Payee Added via online banking

This alert notifies members when a new bill payment vendor account is added to their online banking account.

Personal Access Code (PAC) changed

This alert notifies members that their online PAC has been changed

Online Login

This alert notifies members anytime a login has occurred

Interac e-Transfer® recipient added

This alert notifies members when a new Interac e-Transfer® recipient has been added

Once logged into MemberDirect online banking, navigate to Messages and Alerts

Select Manage Alerts:

Select the Alert you would like to add to expand it then select “Get Started”

You will be prompted to accept the Alert Agreement, please read the agreement and select “I accept”

You will need to input either your email or mobile phone number.

If you entered your mobile phone, you will be sent a verification code to your mobile phone. You need to input that code into the field below and select “Continue”.

Select additional alerts to expand them and select “Add”

You will be prompted to select which platform you want to be notified on, then select “Submit”.

Learn more

  • Preventing fraud

    Preventing fraud

    …if you see unfamiliar transactions Watch for skimming devices at ATMs or POS devices Change your PIN at least twice a year Don’t disclose your PIN to anyone and don’t…

    Read more

  • Stay safe online

    Stay safe online

    Canadians use computers and mobile devices to get things done online, but there are a few simple things you should do to protect your personal information.

    Read more

  • Avoid identity theft

    Avoid identity theft

    What identity theft is, and how to keep your personal information safe.

    Read more

Reach us wherever you are

Meet an advisor

Book the day and time that suits you.

Visit a branch

We’re open between 9:30am & 4:30pm, M-F.

Email us

Email a specific branch or department.

Call us

8am-6pm, M-F,
9am-5pm, Sat.