Covid-19 Updates


Find a Branch

Find/Contact a Branch

  • Contact Us

    Lost/Stolen Membercards:

    • 1-888-523-6075

    Online and Mobile Banking Technical Support 24/7

    Book an Appointment

    Begin a Loan Application

    Have questions about your online banking? Or a question regarding your account?

    Have questions about a personal loan or mortgage?

    Have questions regarding commercial lending?

    Have questions regarding insurance?

    Have questions regarding wealth management?

    Please note these emails are being monitored during our business hours. A Bulkley Valley Representative will contact you by the next business day.

  • Hazeltons’ Branch Address & Transit

    To book an Appointment Click Here

    4646 10th Avenue
    P.O. Box 159
    New Hazelton B.C.
    V0J 2J0
    Phone: 250-842-2255
    Fax: 250-842-2121
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of May 6, 2021 Branch hours will be Monday to Thursday 9:30 AM to 3:30 PM, and Friday 9:30 AM to 4:30 PM

    Staff available by phone, Monday to Thursday 9:00 AM to 4:00 PM and Friday 9:00 AM to 5:00 PM

    Closed Statutory holidays

    Transit Number: 05020
    Institution/Bank Number: 809
  • Houston & District Branch Address & Transit

    To Book an appointment Click Here

    2365 Copeland Avenue
    P.O. Box 1480
    Houston B.C.
    V0J 1Z0
    Phone: 250-845-7117
    Fax: 250-845-2783
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of September 27, 2021 Branch hours will be Monday to Friday 9:30 AM to 4:30 PM


    Staff are available by phone, Monday to Friday 9:00 AM to 5:00 PM

    Closed Statutory holidays

    Transit Number: 37010
    Institution/Bank Number: 809
  • Lakes District Branch Address & Transit

    To book an appointment Click Here

    Hwy. 16 Lake View Mall
    P.O. Box 1029
    Burns Lake B.C.
    V0J 1E0
    Phone: 250-692-7761
    Fax: 250-692-3661
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Branch hours will be Monday to Friday 9:30 AM to 4:30 PM

    Staff are available by phone, Monday to Friday 9:00 AM to 5:00 PM

    Closed Statutory holidays

    Transit Number: 18710
    Institution/Bank Number: 809
  • Smithers Branch Address & Transit

    To Book an appointment Click Here

    3894 1st Avenue
    P.O. Box 3729
    Smithers B.C.
    V0J 2N0
    Phone: 250-847-3255
    Toll Free: 1-877-847-2828
    Fax: 250-847-2818
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Branch hours will be Monday to Friday 9:30 AM to 4:30 PM

    Staff are available by phone, Monday to Friday 9:00 AM to 5:00 PM
    Closed Statutory holidays

    Transit Number: 05010
    Institution/Bank Number: 809
  • Administration
    3872 1st Avenue
    P.O. Box 3637
    Smithers B.C.
    V0J 2N0
    Phone: 250-847-3255
    Fax: 250-847-3012
    .(JavaScript must be enabled to view this email address)
    Hours:
    As of October 13, 2020 Office hours will be Monday to Friday 9:30 AM to 4:00 PM

    Staff are available by phone, Monday to Thursday 8:30 AM to 4:30 PM
    And Friday 8:30 AM to 5:00 PM

    Closed Statutory holidays
  • MemberLink Telephone Banking System
    Phone: 250-847-3090
    Toll Free: 1-888-289-4331

In Our Community

  • You called, and we listened

    A new centralized Call Centre has been created in our Smithers Branch to offer you help and assistance with expanded hours.

    If you need help with password resets, bill payments, or booking appointments, we've got you covered.


    Read More

  • Introducing our Mortgage Development Manager!

    Now you can get our excellent customer service delivered right to your door!

    Too busy to come to a branch but need help purchasing a home?

    Our very own Tina, will travel to YOU!

    Read More

  • Call for Nominations 2022

    The 2021 Winter Newsletter will be attached to your December Statement. The Newsletter includes the call for nominations for our Board of Directors. An election of directors will take place to fill two positions in Smithers and one position in the Houston District. For more information please continue reading.

    Read More