Covid-19 Updates

Community News

Happy Victoria Day

May 20. 22

Our staff, management and directors wish everyone a very safe and happy holiday weekend.

The Call Centre will be open to serve you Saturday from 9:00 Am to 5:00 PM. Call 250-847-3255 or our toll free number 1-877-847-2828
All branches are closed Saturday, May 21st and will resume regular business hours on Tuesday, May 24th.

For many, the Victoria Day weekend is the time to plant the garden, have a picnic or family bar-b-que. No matter what your plans are, we hope you enjoy a safe and happy weekend with family.

In Canada, the celebration of Victoria Day occurs every year on the Monday prior to May 25th. It is the official celebration in Canada of the birthdays of Queen Victoria and Queen Elizabeth II. Victoria Day became a national holiday in Canada in 1901. Victoria, Queen of the United Kingdom of Great Britain and Ireland and empress of India was born on May 24, 1819. She ascended the throne after the death of her uncle George IV in 1837 when she was only 18. She ruled until her death in 1901 when her son Edward the VII became king of England.

New CRA scam alert

May 19. 22

With change comes the opportunity for fraudsters to try and distract you with fraudulent messages. We have had a few reports that a text message is circulating that includes Bulkley Valley Credit Union’s logo. The message indicates there is a CRA tax refund awaiting and to click on a link. Bulkley Valley Credit Union did NOT send this communication out and nor will we in the future.

As a reminder, please help keep your information safe online and refer to our website for more information

Here is more information on how to protect yourself against these scams and many others. Learn more

Your Green awaits you

May 18. 22

To Members of Bulkley Valley Credit Union


We are proud to report we had another successful year in 2021. The Board of Directors has declared a dividend of 1.02% on membership shares which has been credited to your equity share account. As well, we have distributed just under $1, 200,000 in patronage payments to our members as of May 27th!

In the continued effort to make the patronage program more “green” overall, we have directly deposited your share of patronage into your chequing or savings account.  

Our organizations future success is based on your continued patronage and we will continue to work hard to earn your support each and every day. 

Thank you for being a member of Bulkley Valley Credit Union.

2-Step Verification is here!

Feb 01. 22

2-Step Verification is an extra layer of security for online banking, mobile banking, and MemberDirect Small Business that protects against cyber threats which are becoming more and more sophisticated everyday. 

Here are some key facts and a 'how to' process to get started.

What is 2-Step Verification (2SV)?

It’s an extra layer of security that authenticates you when logging into Bulkley Valley Credit Unions online banking, mobile banking as well as MemberDirect Small Business.

2-Step Verification replaces the use of static challenge questions and answers with dynamically generated one-time verification codes. Verification codes will be sent to you via text message (SMS) or email that you set up. In order to confirm your identity during high-risk logins, such as a login from a new device or location.

How does 2SV benefit me?

Cyber threats such as malware and phishing attacks are becoming increasingly sophisticated, the use of challenge questions and answers is growing more vulnerable to such threats. Just think, you don’t need to remember the answers to those silly challenge questions you previously set up and can never seem to remember.  A strong, more secure authentication process involving a verification code will provide an additional layer of security. 

How do I enroll in 2SV?

This process is easy to do. – follow the on screen prompts. Be mindful that your verification code is only valid for 10 minutes once generated. Each new code would also replace any previous codes sent to you, so remember to only use the most current one.

When will I need to use 2SV?

After successfully enrolling in 2SV, you will be prompted whenever the online/mobile banking attempt is assessed as needing increased authentication. For example login from a new device or location.

What if I don’t want 2SV?

You can temporarily delay enrolling in the 2-Step Verification feature for up to 90 days by selecting the “Not Now” option. If you choose to delay, you will be prompted to enroll every time you log in during the grace period. Once the grace period expires, the enrollment screen will appear with no option to delay. You must then complete enrollment in order to continue with the login to online or mobile banking.

Can I change where the 2SV notifications are sent?

At any time after enrollment, you can add or edit the mobile phone number and/or email address used in 2-Step Verification notifications. You can set up both an email address and mobile phone number, however, you will be prompted to where you would like the one-time verification code to be sent. This can be found in the Profile and Preferences section of Online Banking on a Desktop or the Settings section in the mobile app.

Self-Serve password availalble as an added feature

Step-By-Step Guide

You called, and we listened

Jan 07. 22

We are so excited to share the news! Some of the current staff at our Smithers Branch are now working out of our brand new Call Centre located on the second floor! Those customer service experts are there to serve you Monday to Friday 8:00 AM to 6:00 PM and Saturdays from 9:00 AM to 5:00 PM.

You can access the Call Centre by simply doing what you already do! 

Call 250-847-3255 or our toll free number 1-877-847-2828. If you are looking for help outside of regular branch hours, call the toll free number or your direct branch number and you will automatically be directed to one of our Call Centre staff.

Just one more way that we work to improve our service to you!

Mobile mortgage advice

Jan 07. 22

Our very own Tina Poohachoff has been working with BVCU since 2001 and has been a lender at our Smithers Branch since 2010. 

She will now be working for all of our four branches remotely and would love to meet with you when and where it is convenient.  

"I love what I do and I am very proud to work for Bulkley Valley Credit Union. I truly believe that Bulkley Valley Credit Union is an asset to each of our communities. Our organization is all about community and I look forward to introducing you to how this works and how our organization contributes financially and in so many other ways to our beautiful valley."

You can reach Tina at 250-643-7339 or [email protected]

Call for Nominations 2022

Jan 04. 22

The 2021 Winter Newsletter will be attached to your December Statement. The Newsletter includes the call for nominations for our Board of Directors. An election of directors will take place to fill two positions in Smithers and one position in the Houston District. If you are interested in representing our membership as a Director on our Board please visit either the Smithers or Houston Branch for a package with more information. To view our 2021 Winter Newsletter you can also find it HERE

We will be having our 80th Annual General Meeting on Monday, April 25th at 7:00pm held at the Prestige Hudson Bay Lodge in the Summit Room. This meeting will go over the financial statements, highlight some activities from the past year and the results from the director elections will be announced! Make sure you are there!

Do you know a WOW Kid? Nominate them now for a chance to win $250

Sep 06. 21






Brought to you by Northern Savings Credit Union and Bulkley Valley Credit Union.

Do you know a deserving youth in our community that goes above and beyond in their lives? Do they excel, lead, give back? Do they WOW?

Each month, two deserving youth will be given a $250 savings account from Northern Savings Credit Union or Bulkley Valley Credit Union.

Tune into CFTK-TV on the 2nd and last Wednesday of every month to see each month’s WOW Kid. For full contest rules click here.

Make your nomination below!

CFTK-TV WOW KID is brought to you by CFTK-TV, Northern Savings Credit Union, and Bulkley Valley Credit Union

Click here for application

Worried about fraud and scams? We have 5 steps to Protect yourself!

Sep 01. 21

Fraud Prevention Month

Every year, thousands of Canadians fall victim to fraud. Most people don’t think it could happen to them, but fraudsters increasingly use sophisticated methods to target people from all walks of life. More and more of these schemes are being attributed to organized crime. The impact on individuals, families and businesses is devastating – retirement savings, homes, businesses and in some cases, lives have all been lost.  The impact of Covid-19 scams in Canada between March 2020 and January 2021 saw over $7M lost to fraud.

Go to our Cyber Security page to learn ways to protect yourself from Cyber Security and what to do if you think you may have been a victim to fraud. 

Five Steps to Protect Yourself

Other beneficial sites are the Anti Fraud Centre:

Anti Fraud Centre

Cyber-related incident numbers at a glance*

The top reported incident in 2020 overall was spear-phishing (1,367 reports involving 648 victims with a possible dollar loss of just under $27.9 million). Of those 648 victims, 472 were Canadians. A separate category includes reports of what is categorized as general phishing fraud (just over 3,400 reports representing just over 1,000 people).

The second-highest incident was romance-related scams (1,357 reports involving 868 victims with a possible dollar loss of just over $24 million).

The third-highest incident was investment scams (585 reports involving 508 people with a possible dollar loss of just over $19 million).

These three categories total $71 million of the $101 million in cyber-related losses for last year.

Of the overall fraud incidents (including cyber-related) reported to the centre in 2020, extortion led the list (17,360 reports representing 6,689 victims and losses totalling $12.5 million). This was followed by identity fraud (16,970 reports representing 16,970 people) and personal information scams, such as phone scams (6,649 representing 4,386 people).

*The post cyber fraud complaints in Canada took huge leap in 2020 first appeared on IT World Canada.

It’s sometimes hard to keep on top of all the information you need to know to keep your money and your personal information safe. Terms like “identity theft,” “debit card fraud” and “phishing” can sound scary and you may not know where to turn to get clear information about what these terms mean and how you can protect yourself.

The good news is that the majority of frauds can be prevented by identifying the methods used by fraudsters. The more you know about a fraud, the less likely you are to fall for it. Through awareness, you can avoid becoming a victim. 

Presenting the Legacy Grant Winner for the Hazeltons’

Aug 17. 21


The public has spoken for the Hazeltons' area and chose Hazelton Cross Country Ski Society to be the recipient for the $20,000 Legacy Grant! 

The society aims to use these funds to upgrade and create new ski trails for everyone to enjoy! Another goal is to connect with youth groups like Spirit North and teach kids how to ski! 

The trails will be groomed and maintained by an awesome network of volunteers, sharing a passion for the outdoors and cross country skiing. 

Smithers Branch winner is Cycle 16!

Jul 27. 21

Our second winner for the BVCU Legacy Grant is Cycle 16 Society for the Smithers region!

Cycle 16 is working towards building a paved path, separate from the highway, linking Telkwa, Smithers and rural areas, for the benefit and enjoyment of locals and visitors. The $20,000 will be put towards completing Phase 1 that begins at Bulkley River bridge by the Riverside Par 3 and RV Park and ends at Laidlaw Rd.

Thank you Cycle 16 for your efforts towards this project and connecting our communities!

Scheduled Phone Outages

Jul 15. 21

Telus will be performing upgrades to the phone system in each branch and will intermittently disable the service.  


In the Smithers Branch as well as Administration, phone service will be unavailable: Friday, July 23 from 8:30 to 5:00 PM.


Bulkley Valley Insurance Services (BVIS) Smithers office phone service will be unavailable: Tuesday, July 20 9:30 AM to 12:30 PM


The Hazeltons' Branch, phone service will be unavailable: Monday, July 19 from 9:30 AM to 12:30 PM


The Lakes District Branch, phone service will be unavailable: Thursday, July 22 from 10:00 AM to 1:00 PM


The Houston and District Branch and BVIS Houston will have their phone service unavailable: Wednesday, July 21 from 9:30 AM to 12:30 PM



Email service will still be available during that time.

For specific branch emails and other contact information, please go to our contacts page for further information. Our online booking system will be available and links for each branch can be found in the contact page below.


E-mail: [email protected]

Houston Search and Rescue

Jul 09. 21

It is with great pleasure to present our first cheque presentation to Houston Search and Rescue!

Their fundraising efforts are towards purchasing a 4-wheel drive crew cab to move equipment and volunteers during Search and Rescue efforts as well as training exercises. The volunteers support local community emergencies such as wildfire, flooding, and evacuations.

The volunteers graciously gave a tour of their facility to the BVCU team and the pride of their work was hard not to notice. Stay tuned for more photos once their fundraising is complete!

80th Anniversary Legacy Grant

Jul 02. 21

In the Smithers Representation Area:

The Cycle 16 Society


In the Hazeltons' Representation Area:

Hazelton Cross Country Ski Society


In the Lakes District Representation Area:

The Lakes District Film Appreciation Society


In the Houston District Representation Area:

Houston Search and Rescue

Thank you to all who applied for the 80th Anniversary Legacy Grant. There were over almost 7000 responses to the online survey. The Community engagement has been exciting and we wish all applicants best wishes as they forge ahead with their projects. 

The winners will be contacted by their branch for a cheque presentation in the coming weeks. Stayed tuned on our social media for features on the upcoming projects and what the funds will be helping to accomplish.

Accepting Applications for CEBA until June 30, 2021.

Jun 23. 21

Bulkley Valley Credit Union will be accepting applications for the Canada Emergency Business Account (CEBA) until June 30, 2021.

Until June 30, 2021, new applicants may apply for a $60,000 loan, while eligible previously approved applicants may apply for the $20,000 expansion.

For more information on the status of your CEBA loan application, you can contact our commercial team at [email protected] or you may check online at the Government of Canada’s CEBA Application Status Website. Please wait 5-7 business days after submitting your application before inquiring.

Please note, due to a high volume of applications for CEBA expansion loans, processing of funds may take up to 7 to 10 business days after approval by the Government of Canada.

Time to make your mark and choose your finalist!

Jun 10. 21

Bulkley Valley Credit Union is donating $20,000 to each of our regions to fund legacy projects totaling $80,000 in honour of 80 years serving our membership. 

Each branch received multiple applications and our local Community Support Committees had the tough task of narrowing the field of three deserving finalists in each region project.

Now it is up to the public to choose your finalists for each region.  You have until 5:00 PM on June 30th to make your choice. You may vote once a day and do not have to be a member in order to have your say. 


Thank you for your consideration for these deserving projects!

Click Here for Survey

BVCU’s 80th Birthday!

May 20. 21

In keeping with the values of the 10 farmers who started Bulkley Valley Credit Union all those years ago, the organization is giving away $80, 000 in total towards legacy projects in each of the communities. This means that $20,000 will be awarded to the successful Not-For-Profit group towards their legacy project in each District. The funds will be awarded to a legacy project and not an event.

Important dates:

Applications must be received by May 28, 2021. Click the link below to download the application. The application can be handed into your local branch to be given to the Community Support Committee or can be emailed to you local branch.

The Hazeltons' 

[email protected]


[email protected]

The Lakes' District

[email protected]

Houston and District

[email protected]

After review from the Community Support Committee, three finalists will be chosen for each of the four districts and the public will have the opportunity to vote! The voting is not limited to members and you may vote once a day.

The survey will be made available on our website and social media sites.

Voting will be open to the public June 10 to June 30, 2021 and the winners will be announced on July 2, 2021.



Click Here for Application

79th Annual General Meeting

Mar 30. 21

Bulkley Valley Credit Union held our 79th AGM on Monday April 26, 2021 and the inaugural meeting of the Board of Directors on Wednesday Night April 28, 2021. The meeting was held virtually with 37 members and 6 guests in attendance.

At the meeting, it was announced by the chair of the Nomination Committee that incumbent Patty Peterson and Nominee Tom Roper were voted in by the membership. Also, Edmison Mehr Chartered Professional Accountants were reappointed external auditors for our Credit Union for 2021. 

The other presentations focused mainly on the financial results in 2020 but there was also a large focus on acknowledging the tremendous effort of the community that has supported each other through the ongoing pandemic. At the end of the meeting, retiring directors Klaus Mueller who has served on the board for 28 years and Richard Vossen who served 27 years was recognized for their great contributions to the Board. A big announcement was made that Bulkley Valley Credit Union has been serving the membersip for 80 years on May 10, and in honour of this milestone, $20, 000 will be given to each region to be donated to a legacy project for a total of $80, 000! Visit for more details on the application process and deadlines. 


Thank you to all who took the time to attend our virtual 79th Annual General Meeting!

Important Update

Jan 10. 21


The COVID-19 situation is evolving.  Today we were notified that one of our employees in the Smithers Branch has been confirmed with having the COVID-19 virus.  The employee last worked on Wednesday, January 6, 2021.

At this time, the employee is resting at home in self-isolation and is doing well.

We do not believe our employee contracted the virus at work but we are taking all necessary precautions and have been following the mandated Provincial Health Orders since they were put in place.  For the health and safety of our members and staff a full COVID sanitation is performed daily on our premises, and over the weekend we have undertaken a further deep clean.  

We will continue to be transparent with you, our employees, members and community. 

We do know that COVID-19 is in our community, so again we encourage everyone to take precautions and wear a mask, wash your hands and practice physical distancing when you do have to go out.  

We are here for you during these difficult times.

Bulkley Valley Credit Union

Thank you.

Surcharge Free with the Exchange Network

Jan 06. 21

BVCU cardholders have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.

Surcharge-Free Transactions

All EXCHANGE ATMs are able to complete a cash withdrawal, PIN change, transfer, or balance inquiry and thousands have the ability to complete a deposit instantly into your bank account. Stop using ATMs that charge you a few dollars everytime you need some quick cash, and find an EXCHANGE ATM instead!

Visit  [url=][/url] for more information.

Did you know there is an app for that? 

Finding an ATM has never been easier! THE EXCHANGE Network ATM Locator Application is now available for Android devices, iPhones, iPads, and Apple Watches. The app is free and easy to use. Download the free app today!

Direct Deposit for CRA

Dec 10. 20

Bulkley Valley Credit Union Members can manage their Canada Revenue Agency direct deposit information through MemberDirect® online banking!

This enrolment service gives you the ability to simply and securely transmit your direct deposit enrolment information to the CRA when you log onto Bulkley Valley Credit Union’s online banking. 

You will ensure the following CRA payments arrive sooner through direct deposit:

  • Income tax refund
  • Canada child benefit
  • Goods and services tax/harmonized sales tax (GST/HST) credit
  • Canada workers benefit
  • Related provincial and territorial payments
  • The new Canada Emergency Response Benefit (CERB)


To access the CRA Direct Deposit Form through MemberDirect®


  • Log in to online banking  (desktop only) 
  • In the left hand menu, select "Account Services"
  • In the submenu, select "Set Up CRA Direct Deposit"
  • Read the Payment Information and click "Next"
  • Select the account you would like the funds to be deposited into
  • If required, enter your Social Insurance Number
  • Check off your authorization to allow Bulkley Valley Credit Union share your banking information with the CRA for the purpose of establishing or changing direct deposit
  • Click "Next"
  • Review the information
  • Click "Submit"



For Joint Account Holders – If you have a joint account, both account holders will need to log in to MemberDirect® using their own online credentials in order to sign up for CRA direct deposit.  

If you do not know, your MemberDirect® log in credentials:

Otherwise, you can sign up for direct deposit through the Government of Canada’s website by logging in to your CRA account.  Once logged in update your banking information by clicking on “Accounts and payments” and then clicking on “Arrange my direct deposit”. 

CEBA 5.0 is now available through MemberDirect!

Dec 10. 20

On October 9, 2020, the Government of Canada announced the expansion of CEBA to include an additional $20,000 in financing with $10,000 being forgivable. BVCU is now offering this expanded program. The expansion will provide an extra $20,000 to eligible business members who already received a $40,000 loan and $60,000 for new applicants to CEBA. For more details about the program please refer to, or contact out commercial team at [email protected].


Getting Started

There are two CEBA application streams. Before beginning the CEBA application, there is particular information beyond basic business details that the member should have ready.

For the Payroll Stream: for businesses with total employment income paid to employees in 2019 greater than $20,000 and less than $1,500,000.

  • Member Number. Members can find their member number in MemberDirect; Once logged in to MemberDirect the member number is displayed on the main Account Summary page
  • Canada Revenue Agency Business Number (BN) (15 digits), as reported at the top of the 2019 T4 Summary of Remuneration Paid (T4SUM)
  • Employment income as reported in Box 14 of the 2019 T4 Summary (T4SUM) T4 Summary of Remuneration Paid. (Between $20,000.00 and $1,500,000.00)


For the Non-Deferrable Expenses Stream: for businesses with eligible non-deferrable expenses greater than $40,000 and less than $1,500,000.

  • Member Number. Members can find their member number in MemberDirect; Once logged in to MemberDirect the member number is displayed on the main Account Summary page
  • Canada Revenue Agency Business Number (BN) (9 digits)
  • Electronic or paper copies of Receipts / Invoices / Agreements to be uploaded as evidence of your 2020 Eligible Non-Deferrable Expenses.

For incorporated businesses under this stream:

  • Net business income as reported on Line 400 shown on the corporate T2 return


For unincorporated businesses under this stream:

  • Most recent filed T1 General (2019 or 2018)


Eligibility Criteria

The CEBA eligibility criteria have been set by the federal government. For questions related to the government’s eligibility criteria, members can visit .


How to Apply

Members complete the CEBA application in Bulkley Valley Credit Union’s Online Banking service (MemberDirect or MemberDirect Small Business). Please note that the application is not available through BVCUs mobile app.

If members cannot access online banking, please contact a BVCU Investment Services Representative for assistance.

To access the Canada Emergency Business Account (CEBA) Form through MemberDirect:

  • Log in to online banking  (desktop only)
  • In the left hand menu, select "Account Services"
  • In the submenu, select " Canada Emergency Business Account (CEBA)"
    • All fields are required unless indicated as an optional field. If data is missing or incomplete, it will be indicated in RED. These errors must be resolved before the applicant is permitted to proceed to the next page.
    • Fields are not validated to the banking system.
    • There are options to print on the confirmation pages of the CEBA application. This is the only opportunity the member has to print the application.


Please note that under the Non-Deferrable Expenses Stream there will be a two-step process:


Step 1: As noted above through MemberDirect Small Business

Step 2: Members will proceed to a CEBA website to provide supporting documentation of their 2020 Eligible Non-Deferrable Expenses and to complete the application.

Mandatory Mask Requirement

Nov 23. 20

Bulkley Valley Credit Union (BVCU), Bulkley Valley Financial Services (BVFS), and Bulkley Valley Insurance Services (BVIS) take the health and safety of our staff, members, and the community very seriously.

Since the beginning of the COVID-19 pandemic, we have actively followed provincial guidelines to ensure a healthy and safe experience for everyone in our buildings. This includes the mandatory mask requirement that came into effect on November 20 across British Columbia. This new restriction states that masks must be worn in all indoor public settings. Members who do not comply can be refused entry or service.

A video has surfaced on social media of an individual entering the BVCU branch in Smithers that we feel we need to address.  

On Friday, November 20, an individual entered the BVCU branch in Smithers without a mask. Staff kindly asked the person to put on a mask, or he would have to leave. The individual refused and continued to record the discussion. After several attempts to ask the individual to leave, staff called the RCMP.  Officers arrived and attended to the matter.    

“We are in a difficult time and while wearing a mask may seem obtrusive at times, we need to do our part to help safeguard the health and safety of staff, members, and the community,” says Jana Lukasek, CEO of the Bulkley Valley Credit Union.  “I am proud of how our staff continue to adapt to this challenging health crisis and the changing health requirements we need to work within, in order to operate in a safe manner. I am proud of how they handled this situation, and thankful for the assistance of the RCMP.”

BVCU and its subsidiaries are committed to protecting the health and well-being of our staff, members, and community by following the regulations and protocols set out by health professionals at all levels of government.

We continue to take measures to ensure our branches and offices are safe with enhanced cleaning protocols and hand sanitizer for both employees and members. In addition to mandatory masks, we also ask everyone to practice social distancing in our branches and offices. BVCU also continues to offer increased remote services to provide alternative options for our customers.

For more information on COVID-19, please visit the BC Centre for Disease Control.

BVCU is here for you. We are in this together.

We Are Here For You

Oct 13. 20

This year has been a long journey, and we are thankful for all the health and safety measures everyone has taken to help protect the staff, members, community, and yourself from COVID-19.


The staff at Bulkley Valley Credit Union (BVCU), Bulkley Valley Financial Services (BVFS), Bulkley Valley Insurance Services (BVIS) continue to be HERE FOR YOU. 


As we move towards the end of 2020, our hours at each of the branches and offices will remain the same in order to serve our members while protecting staff, members, and the community.


Effective October 13 2020, Smithers, Lakes District, and Houston will have expanded hours.

Smithers Branch

Monday to Friday 9:30 AM to 4:30 PM

Staff available by phone, Monday to Friday 9:00 AM to 5:00 PM

Closed statutory holidays


Hazeltons' Branch

Monday to Friday 9:30 AM to 3:30 PM

Staff available by phone, Monday to Thursday 9:00 AM to 4:00 PM and Friday 9:00 AM to 5:00 PM

Closed statutory holidays


Houston Branch

Monday to Friday 9:30 AM to 4:30 PM

Staff available by phone, Monday to Friday 9:00 AM to 5:00 PM

Closed statutory holidays


Burns Lake Branch

Monday to Friday 9:30 AM to 4:30 PM

Staff available by phone, Monday to Friday 9:00 AM to 5:00 PM

Closed statutory holidays



Monday to Friday 9:30 AM to 4:00 PM

Staff availalbe by phone, Monday to Thursday 8:30 AM to 4:30 PM and Friday 8:30 AM to 5:00 PM

Closed statutory holidays



If you have tested positive for COVID-19, been around someone who has in the past 14 days, or not feeling well, please do not come into any of the branches or offices.  If you are ill, please follow health officials' advice and use the BC COVID-19 Self-Assessment Tool.


For more information on COVID-19 and the self-assessment tool, go to the BC Centre for Disease Control's website at [url=][/url]


We encourage you to do as much of your banking, financial, and insurance from the comfort of your home, using our web, mobile, and telephone services, all of which you can find at We have ramped up our remote services considerably to ensure all of your banking, financial, and insurance needs are taken care of during this difficult time.


As we close in on the winter months, Immunize BC encourages everyone to get a flu shot to protect yourself and those around you. 

For more information on the flu and where you can get immunized, go to the Immunize BC website at


Measures continue to be taken at all BVCU, BVIS, and BVFS locations to protect everyone. These include having hand sanitizers throughout the office at the work stations on top of frequent cleaning of all areas of the offices, including the teller kiosks, reception areas, member service desks, ATMs, meeting offices, and any member and customer service areas.


If you have any questions, please reach out to us by phone or email.


BVCU is here for you.   We are in this together.

Deposit Anywhere

Oct 02. 20

Deposit Anywhere™

Mobile banking is all about convenience, timesaving and the freedom to bank anywhere, any time you choose. Deposit Anywhere gets you one step closer.

Quickly and securely deposit cheques with your smartphone or tablet. So whether you’re at coffee with friends, at work, or staying up late to get your banking done—from now on any time is the right time to deposit cheques.

Say goodbye to line ups at the branch and at the ATM. And say goodbye right now by downloading our app to your mobile device. Once you do, you’re ready to Deposit Anywhere.

Contact your branch or email us at [email protected] if you are interested in the new service. 

Here's how it works

 1. Open the app on your smartphone

 2. Select your account

 3. Enter the amount

4. Snap a photo of the front and back of your cheque

5. Confirm the details

6. Send. That’s it.


Frequently Asked Questions

What is Deposit Anywhere™?

  • Deposit Anywhere is a new feature on our mobile app that allows you to deposit cheques by taking a photo of them and submitting them to our financial institution, anywhere, anytime.

How do I get Deposit Anywhere?

  • Deposit Anywhere is available in the BVCU Mobile App. Download the app here or access the app store from your mobile device.

How do I use Deposit Anywhere?

  • Depositing a cheque with Deposit Anywhere is easy. Open up our mobile banking app, tap the “deposit” button, select the account you’d like the funds deposited to, enter the amount, take a photo of the front and back of the cheque, confirm the details and tap “submit”. The funds will then be deposited securely into your account.

Are there any fees for using Deposit Anywhere?

  • Fees are set by the financial institution.

What types of cheques can I draw on?

  • You can deposit checks payable in Canadian dollars and drawn at any Canadian financial institution. They must be payable to, and endorsed by, the account holder.

How will I know if there is an issue with my deposit after I submit the cheque?

  • In the rare circumstance that there is an issue with the deposit after you receive confirmation during the deposit, you will be contacted by us.

Do I have to mail in the cheques afterwards?

  • No. Once you have submitted the cheques using Deposit Anywhere, you do not need to send the cheques to the branch.

What should I do with my paper cheques afterwards?

  • The cheques should be destroyed after 90 days.

What happens if I enter the wrong amount by mistake?

  • Sometimes mistakes happen. But not to worry, we will double check all the information to ensure the right amount is deposited quickly and securely into your account. If you do have any questions about the cheques you submit, you can call us anytime. Click here for full contact information and we’ll be happy to assist you.

Can I use the funds right away?

  • Similar to deposits at an ATM or in the branch, there are often holds on the item and the funds may require time to clear.

Is depositing cheques with a mobile phone safe?

  • Yes. As a feature of our mobile banking app, Deposit Anywhere™ meets the same high standards as our mobile and online banking services. Click here for the most direct contact information to learn about the hold policy on your account.

Updated version to the BVCU Mobile App now available with big new enhancements!

Sep 25. 20

Version 15.2 of our BVCU Mobile App has significant upgrades specific to Deposit Anywhere (Mobile Remote Deposit Capture) which include: 


  • New auto-photo feature for cheque deposit function
  • Fixes issue with incorrect keyboard (with comma instead of period) being shown when entering amounts
  • Fixes dark mode issues with date picker
  • Fixes multiple minor layout, interaction, and display issues


Other highlights on this new version include:


  • ​Multiple performance improvements - Mobile App is up to 90% faster compared with the previous versions (depending on the platform and app area)
  • Added passwords autofill for login on iOS to resolve the friction when users forget or mistype their passwords
  • Fixed multiple security issues
  • Added user feedback prompts for iOS and Android to improve user rating
  • Touch ID on iOS has been renamed to Face/Touch ID so the users are aware that they can use both
  • MiSnap SDK used for Deposit anywhere has been updated to the latest version for better accuracy and reliability
  • Around 60 bug fixes for various areas of the app related to stability and user experience

CEBA Call Centre now available

Aug 28. 20

If you have applied for CEBA and have questions, please contact the new CEBA Call Centre at 1-888-324-4201 to receive a status update on your CEBA application. The CEBA call centre is open Monday to Friday from 8:00 am to 9:00 pm EST and can address the following types of questions:

  • What is the status of my application?
  • Why was my application declined?
  • Why was my submitted document rejected?

Originally launched on April 9, 2020, CEBA is intended to support businesses by providing financing for their expenses that cannot be avoided or deferred as they take steps to safely navigate a period of shutdown, thereby helping to position businesses for successful relaunch when the economy reopens.

This $55 billion program provides interest-free loans of up to $40,000 to small businesses and not-for-profits.

Repaying the balance of the loan on or before December 31, 2022 will result in loan forgiveness of 25 percent (up to $10,000).

As of June 26, 2020, businesses eligible for CEBA now include owner-operated small businesses that do not have a payroll, sole proprietors receiving business income directly, as well as family-owned corporations remunerating in the form of dividends rather than payroll. This means that more small businesses can access it.

Applicants with $20,000 or less in payroll in 2019 will have to demonstrate having Eligible Non-Deferrable Expenses between Cdn.$40,000 and Cdn.$1,500,000 in 2020. Expenses are considered “Eligible Non-Deferrable Expenses” if they were already incurred in January and/or February 2020, or are due to a legal or contractual obligation as at March 1 and cannot be avoided or deferred beyond 2020 even during a period of shut down and depressed revenues as a result of COVID. CEBA is not intended to provide income support, or support for variable operating expenses to businesses.

CEBA applicants agree that the government may conduct audits to confirm the nature of the expenses applicants use to establish their eligibility for CEBA, and acknowledge that inaccuracies may lead to legal consequences.

The expanded CEBA is being made available gradually by more than 230 financial institutions across the country, starting with the larger banks. Other participating financial institutions will start offering the program over the coming weeks.

All applications are administered through your financial institution. Please visit your institution’s website for more information or the FAQs


Please visit for more details

Expanded hours as of June 22, 2020

Jun 22. 20

As of June 22nd, 2020 our organization has expanded their operating hours. we will continue to follow provincial and federal health guidelines and those protocols will continue to be in place.  


Smithers Branch

Monday to Friday 9:30 AM to 4:00 PM

Closed statutory holidays


Hazeltons' Branch

Monday to Friday 9:30 AM to 3:30 PM

Closed statutory holidays


Houston Branch

Monday to Friday 9:30 AM to 4:00 PM

Closed statutory holidays


Burns Lake Branch

Monday to Friday 9:30 AM to 3:30 PM

Closed statutory holidays



Monday to Friday 9:30 AM to 4:00 PM

Closed statutory holidays


Announcement from the Board of Directors

Jun 03. 20

After an extensive six month search, initiated last fall by the announcement of the existing CEO Dave Stene’s intention to retire, the Directors of Bulkley Valley Credit Union are pleased to announce that Jana Lukasek is the successful candidate to transition into this role over the next two months.  Jana brings a solid financial background having been the Manager of Finance for the past 13 years at BVCU.

 “We welcome Jana into the role of CEO” says BVCU Board Chair Patty Peterson. “Jana is a resident of Smithers and a passionate promoter of co-operative principles and Credit Union values. Jana is active in her community and the Credit Union System as a member of a number of committees with Central 1 Credit Union and CCUA.  We look forward to working with Jana to continue the vision of our organization to our members in the four communities we serve.”

“I feel privileged to live, work and play in the Bulkley Valley” says Mrs. Lukasek.  “My husband and I chose Smithers as our home twenty years ago and are now raising our family here.  I am fiercely proud of our Credit Union and its support in the four communities that we serve.  To be chosen as the CEO of Bulkley Valley Credit Union by the Board of Directors is a great honour and I look forward to furthering our vision statement to “Support you locally, wherever YOU are.”

CEBA is now available through BVCU

May 19. 20

Getting Started

Before beginning the CEBA Application, there is particular information beyond basic business details that the member should have ready:

  • Member Number. Members can find their member number in MemberDirect; Once logged in to MemberDirect the member number is displayed on the main Account Summary page
  • Canada Revenue Agency Business Number (BN) (15 digits), as reported at the top of the 2019 T4 Summary of Remuneration Paid (T4SUM)
  • Employment income as reported in Box 14 of the 2019 T4 Summary (T4SUM) T4 Summary of Remuneration Paid. (Between $20,000.00 and $1,500,000.00)


Eligibility Criteria

The CEBA eligibility criteria have been set by the federal government. For questions related to the government’s eligibility criteria, members can visit, a website set up by Export Development Canada, the program’s administrator, for this purpose.


How to Apply

Members complete the CEBA application in Bulkley Valley Credit Union’s Online Banking service (MemberDirect or MemberDirect Small Business). Please note that the application is not available through BVCUs mobile app.

If members cannot access online banking, please contact a BVCU Investment Services Representative for assistance.

To access the Canada Emergency Business Account (CEBA) Form through MemberDirect:

  • Log in to online banking  (desktop only)
  • In the left hand menu, select "Account Services"
  • In the submenu, select " Canada Emergency Business Account (CEBA)"
    • All fields are required unless indicated as an optional field. If data is missing or incomplete, it will be indicated in RED. These errors must be resolved before the applicant is permitted to proceed to the next page.
    • Fields are not validated to the banking system.
    • There are options to print on the confirmation pages of the CEBA application. This is the only opportunity the member has to print the application.

Click here to be directed to our COVID-19 page for all related stories and additional contact information.

78th AGM commenced on April 20th, 2020

Apr 24. 20

Bulkley Valley Credit Union held our 78th AGM on Monday April 20, 2020 and the inaugural meeting of the Board of Directors on Wednesday Night April 22, 2020. We are very pleased with the holding of our first virtual AGM on Monday night as we had 53 members and 4 guests in attendance.

At the meeting, it was announced by the chair of the Nomination Committee that Dan Boissevain was rejoining the Board of Directors along with incumbent Directors Wendy Hunt and Tom Havard. Also, Edmison Mehr Chartered Professional Accountants were reappointed external auditors for our Credit Union for 2020. In addition, there was unanimous consent to approve the special resolution for the Credit Union rules amendments that were sent out to the membership prior to the meeting. These rules changes will allow for the option to have electronic voting for director’s elections or special resolutions in the future and also modernize other methods of communicating electronically with the membership in other areas of our operation.

The other presentations focused mainly on the financial results in 2019 but there was also a large focus on acknowledging the tremendous effort of the staff in dealing with the challenges of the pandemic at this time. At the end of the meeting, Dean Daly was recognized for his contribution to the Board for the past six years as he decided not to seek reelection this year. This was one of the first virtual AGMs held in the province of BC for Credit Unions and it was agreed that it went off without a hitch.

Thank you to all who took the time to attend our 78th Annual General Meeting and our first virtual AGM! 

AGM Update

Apr 06. 20

For the safety of our members and to support the continued efforts of maintaining social distancing, the Board of Directors of Bulkley Valley Credit Union has decided not to hold our Annual General Meeting on April 20, 2020, at the Dze L K’ant Friendship Centre in Smithers as previously advertised.

Instead, we will be hosting a virtual AGM on that same date, starting at the advertised time of 7:00 P.M.

We would encourage any member who would like to attend the meeting remotely through their computer or telephone to contact their Branch office or the Administration Office by April 17, 2020.

Additional details will then be provided to those who are requesting to be in attendance.

The condensed December 31, 2019, Financial Statements, and the proposed rules changes have been previously distributed to all members and continue to be posted on our website

If you have any questions concerning any of this material, please give us a call at any time, and we would be pleased to answer them for you.

Bulkley Valley Credit Union is your financial cooperative, and that is why we are there for you in these uncertain times.

Due to this community ownership, we hope that members take the time to participate remotely in our AGM this year because we will get through this together.

2019 Annual Report

Mar 03. 20

The 78th Annual General Meeting will be held on Monday evening, April 20 in the Dze L K'ant Friendship Centre. The meeting begins at 7:00 p.m.

2019 was a successful year for the credit union and we encourage you to download our 2019 Annual Report on the “ABOUT US” page to view or financial statements and learn more about our recent successes.


Feb 10. 20

The deadline for contributing to an RRSP for the 2019 tax year is MARCH 2, 2020. The TFSA annual contribution limit for 2020 is $6000. The TFSA annual contribution limit of $6000 is indexed to inflation and rounded to the nearest $500. Visit your local branch for more information and to find the product that best suits your needs! 

For more information regarding contributions, please see the CRA NOTICE.

Prevent Intercepted Interac e-Transfer® Fraud Update

Jan 16. 20

What are Intercepted e-Transfers?


This type of fraud is the result of a recipient's email being hacked and the criminal using that email to redirect legitimate incoming e-Transfers.


How does this type of Fraud occur?

An email account compromise occurs when someone other than the intended user steals credentials to access an email account; for example: email address and password. The hacker uses those credentials to sign in as the original user and can access emails, including Interac e-Transfer notifications.


The interception is not caused by a vulnerability in online banking or the Interac e-transfer product, but rather because the recipient’s email account was accessed by a criminal.  Once in that account, the criminal can “see” the notification from Interac and use the deposit link to redirect funds into a different account by answering the security question.


Tips to help prevent Intercepted e-Transfer attacks. 

  • Register for auto deposit (if enabled for your financial institution). Having funds automatically deposited into your account removes the risk of a criminal intercepting the deposit email.
  • Select questions and answers that are not easy for a third party to guess and cannot easily be found on social media. If the notification is intercepted, it will be harder for a criminal to answer and steal the funds.
  • Do not put the answer to the security question in the message box. 
  • Do not communicated the answer to the security questions via email.  Call and/or text the recipient with the password.
  • Be cautious of Phishing links and ensure that you are only transacting with trusted websites, vendors and people. 
  • Immediately notify your financial institution if you sense anything suspicious about your transaction

Current Trends*

• There is an increase in email account compromises where Interac e-Transfer email notifications are being accessed by a third party and not the intended recipient or legitimate email account holder.
• The third party uses the link provided in the email notification to access the gateway and deposit the funds.
• Many of the email account compromises involve telecom domains (,, indicating a potential phishing campaign affecting these domains.  
            o Telus recently released a statement regarding increased phishing campaigns targeting their customers campaign

MSP Premiums are Eliminated

Jan 16. 20

British Columbia residents are no longer being charged monthly Medical Services Plan (MSP) premiums as of January 1, 2020. Enrollment in MSP remains mandatory for all residents. B.C. residents are sent an invoice each month for the MSP premiums they owe for the next month. Any MSP premium payments owing before January 1, 2020 will still be owed. Collections will continue for outstanding MSP payments.

It is important to carefully check your next invoices and make the appropriate updates or cancellations to any pre-authorized debits, future-dated or recurring bill payments. 

For more information, please view the following resources on the Government of B.C. website:

 MSP Premium Elimination: Jan-1-2020

Pay Your Premiums

Stay Safe Online

Jan 02. 20

Life is a little easier when you use your computer and mobile devices to get things done online. There are a few simple and sensible things you should be doing to help protect your self from online scams.

  • Change your password frequently.
  • Do not use public WIFI to access online or mobile banking.
  • Never click to accept an e-transfer from someone you don't know.
  • Install anti-virus software to protect your data from viruses and malware. Apply security updates as soon as you receive them.
  • Install anti-spyware software to prevent others from gathering information about your online habits or making unauthorized changes to your computer.
  • Implement a firewall to prevent unauthorized access.
  • If an E-mail looks suspicious, STOP before you click!
    • look carefully at what it claims and think about whether it makes sense
    • check the branding, spelling and language to judge whether it seems legitimate.
    • call the company to make sure the email came from them
    • remember that your Credit Union will never email you to confirm personal information

What to do if it happens to you

Acting quickly can minimize damage and help prevent further fraud or theft

  • Notify your Credit Union immediately if you suspect fraud or identity theft. They can provide advice on how to limit access to your credit card or financial accounts and investments.
  • Call the police and file a report. Keep a copy of the report for your records.
  • Change your PIN and passwords immediately.

Changes to Personal and Business Accounts and General Service Fees

Dec 24. 19

Personal and Business Accounts and General Service Fees Change Notice



Effective:  January 1, 2020
On an annual basis, we review our personal and business account plans and general services fees.  We work hard to keep our service fees affordable with the features you need.  We work to ensure we are competitive with other local financial institutions and set fees so they just cover the costs of the services we provide.  Our latest review led to some changes to our personal and business account plans and general service fees.  We will apply these changes on January 1 2020.

Personal account plans
We’re making changes to the monthly fees and minimum monthly balance requirements on personal account plans.  As well, we are introducing a set number of free transactions (withdrawals and debits) on plans and standardizing many of the day-to-day transactional fees so they are consistent and easy to understand.  We are adding more free INTERAC e-transfer transactions on most plans and lowering the per transaction fee after the free transactions have been used.  Our Masterplan account plan will feature unlimited INTERAC e-transfers. Our Campus Masterplan account plan will have more transactions included in the 50 free transaction package.  Our Plan 24 account will include free transactions (withdrawals and debits).

Business account plans
We’re making changes to the monthly fees and standardizing many of our transactional fees.  We are adding more free INTERAC e-transfer transactions on most plans and lowering the per transaction fee after the free transaction have been used.   

General Service Fee Changes

We’re making changes to some of our general service fees.

If you have questions about these changes or if you would like to review your account plan to make sure it fits your needs and your budget, please contact or visit your branch. 

To confirm which banking plan you have, please refer to your statement or visit your branch for full details of your account plan.

******We will apply these changes on January 1, 2020******

Fall Term Deposit Special

Oct 02. 19

The Bulkley Valley Credit Union is proud to offer our Fall Term Deposit Special! Take advantage of our special rates we are offering for a limited amount of time.

Contact your local branch to discuss how you can earn more interest.

5 Steps to protect yourself

Sep 09. 19

Sign Up for Online Banking Alerts

Online banking is a safe and convenient way to bank and Bulkley Valley Credit Union uses a variety of security measures to protect your financial information when banking online. You too, can take steps to increase this security by signing up for online banknig alerts through Member Direct Online Banking.

Alerts are an online banking feature that automatically sends you an email and/or a text message to your mobile phone to alert you of certain changes to your account made through online banking. If you receive notification of an alert that you didn’t perform contact Bulkley Valley Credit Union immediately to have you online banking locked to prohibit possible account take over. 

Upon signing in navigate to Messages and Alerts>Manage Alerts.

Set up your mobile phone or email to be notified when the following have been performed on your online banking

Personal Access Code (PAC) Changed

New Payee (Bill) Added

Online Login

Interac e-transfer Recipient has been Added

If you receive notification of an alert that you didn’t perform contact Bulkley Valley Credit Union immediately to have you online banking locked to prohibit fraudulent access.

Stay Safe Online

Canadians use computers and mobile devices to get things done online, but there are a few simple things you should do to protect your personal information.

Change your passwords regularly

Don’t use the same passwords for everything

Install anti-spyware to keep others from gathering information about your online habits or making unauthorized changes to your computer.

Install anti-virus software to protect your data from viruses and malware

Apply security updates as soon as you receive them

Check the security certificate before you enter personal or financial information into a website.

You can do this in most web browsers by checking the yellow lock icon on the status bar. If the lock is closed, then the site uses encryption to help protect any sensitive, personal information. If you have an up-to-date browser (which we recommend you always do), look for the green bar.

If an email or text looks suspicious, stop before you click

Look carefully at what it claims and think about whether it makes sense

Never click links within an email messages unless you are sure of the destination

Check the branding, language and spelling to judge whether it seems legitimate

Call the company and make sure the email came from them

Links in phishing email and text messages often take you to phony sites that encourage you to transmit personal or financial information. Even if the address bar displays the correct address, don't risk being fooled – con artists can display a fake URL in the address bar on your browser.

Consider reporting phishing to the Government of Canada Spam Reporting Centre at [url=http://[email protected]]http://[email protected][/url]. Report additional specifies such as resulting malware infection online at

If you did click a link on a phishing email or text

If you clicked on a link in a phishing email or text and/or provided personal banking information, we strongly recommend the following:

Please contact Bulkley Valley Credit Union immediately 1-888-289-4331

Report Compromised SIN to Service Canada at 1-800-206-7218 or 1-800-O-Canada (1-800-622-6232)

Report Compromised BC Driver’s License Information

ICBC 1-800-950-1498,

EDL (Enhanced Drivers Licenses) 1-866-972-6888

Credit Reporting Agencies:

Trans Union Canada [url=][/url] 1-800-663-9980

Equifax Canada [url=][/url] 1-800-465-7166

Depending on what personal and banking information may have been compromised, additional steps may need to be taken to protect yourself from fraud going forward.

Keep Personal Information Safe

Never respond to unsolicited requests for banking or personal information. Bulkley Valley Credit Union will never solicit account information from our members by email or text. If you receive an email or text that appears to be from Bulkley Valley Credit Union asking for account information, including online banking credentials, it is fraudulent.

What is identity Theft?

Identity theft begins when someone obtains your personal information such as your driver’s license, date of birth, heath card number, online passwords, credit card number or your card’s Personal Identification Number (PIN).

With a few pieces of personal information they can begin to make financial transactions in your name. They might open a new credit card account, take out a car loan or mortgage your home. You probably won’t realize what has happened until it’s too late and your credit rating is affected.

Protect Your Identity

Don’t carry your Social Insurance Number (SIN) or birth certificate with you. Keep them in a safe place.

Check your credit report at least once a year to look for any credit inquires or changes you have not authorized

Be suspicious of any email or online pop-up windows that asks for personal or financial information

Don’t overshare on social media. Scammers can use your birth date and other personal information to steal your identity

To get more information please visit Government of Canada (Public safety Canada) [url=][/url]


Learn How to Recognize a Scam

What is Phishing?

Phishing is a type of online deception, using fraudulent emails and text messages sent to unsuspecting users. They are often impersonating well-known companies, banks and government agencies. It’s designed to steal personal data, and they may ask you to confirm credit card numbers, passwords or other account information.

How does phishing work?

In a typical phishing incident, a cybercriminal will send you a fraudulent email or text message that appears to come from websites you trust – like Bulkley Valley Credit Union or your phone company – and will request that you click on a link which takes you to a fraudulent website where you will be asked to enter your online credentials and provide personal information. The thief will then use the information they receive to access your bank or credit card accounts, spend your money or steal your identity.

Phony email, text messages and websites often include official-looking logos and identifying information fraudsters have taken directly from legitimate websites. These copycat sites, also called "spoofed" websites, are often where people will unwittingly send personal information to cybercriminals.

Common Online Scams are

o    Email scams

o    Phishing

o    Brand Spoofing

For more information on scams and how to avoid compromising your personal and financial information, visit the Government of Canada website [url=][/url]


Protect Your Payment Cards

Canadians are one of the biggest users of debit, credit and ATM’s in the world. While INTERAC services are among the most secure in the world, debit card fraud does occur.

Follow these steps to protect yourself:

When you receive a new debit or credit card sign the back immediately

Carry only the cards you use most often and leave others in a safe place

Always check your monthly statements and notify your credit union if you see any unfamiliar transactions

Notify you Credit Union if you are unable to retrieve your card from an ATM or if someone tries to distract you while using one

Be PIN Smart

Avoid choosing an obvious Personal Identification Number (PIN), such as your phone number or date of birth

Change your PIN at least twice a year

Don’t use the same PIN for your cards

Shield your PIN with your hand, body or a piece of paper

Memorize your PIN, NEVER write it down

Don’t disclose your PIN to anyone

Watch for Skimming Devices

Card skimming happens when a criminal attaches a device to a card reader to collect data from the card. If an ATM or point of sale (POS) device looks like it has been tampered with don’t insert your card or enter your PIN.

If your Bulkely Valley Credit Union card has been lost, stolen or compromised call your branch. If this occurs after branch hours call 1-866-758-5678. You will need to know your debit card number in order to cancel it after branch hours.

Cyber Security and Creating Unique Passwords

Aug 16. 19

While Bulkley Valley Credit Union has extensive security measures in place to protect you from fraud, there are also important steps you should take like:

  • choosing a secure Personal Identification Number (PINs) and
  • unique passwords - Personal Access Code (PAC)

Choosing a unique password for each of your online accounts is important. 

When choosing online passwords, verification questions, credit and debit card PINs don’t choose something that would be easy to guess or information that could be obtained easily by others.  General rule of thumb is if the information could be found in your wallet you should not use it for a password– ie: real name, company name, driver’s license number, membership numbers etc..  

You’ll need to think about how to come up with a memorable password.  You don’t want to use something obvious with dictionary characters, so consider using some sort of trick to memorize it.

For example, you might find it easier to remember a sentence like.  “My first car was a 91 blue Toyota Tercel loan payments were $500 per month”.  You could turn that sentence into a password by using the first digits of each word – so your password would become MfcwA91bTTlpw$500pm.  This is a strong password at 19 digits.  Sure, a true random password might include a few more numbers and symbols and upper-case letters scrambled around, but it’s not bad at all.

While the differing length of the words makes brute forcing the password very difficult, you could always complicate things even further with a simple-to-remember pattern—one that would also make the password pass the test for forms that check passwords for complexity. For example, choose four random common words “bluejaycrowskynest” and apply a pattern where you join words by alternating symbols and numbers like “^” and “5” and then capitalize the second (or whatever) character of each word.  You’d end up with the password “Blue5jay^Cr0w^sKy^Ne5t” - long, complicated, and containing numbers, symbols, and capital letters.  But it’s still much easier to remember than a randomized password.

It’s not all about password strength. If you re-use the password at multiple locations, it may be leaked and people may use that leaked password to access your other accounts.   Do not share or reuse your passwords and avoid writing them down.

Protect your home computer – make sure that you install anti-virus, anti-spyware and Internet firewall tools purchased from trusted retailers or suppliers.  Keep these programs enabled and continuously updated to protect your devices against malicious software.

For more information about steps you can take to protect yourself, contact Bulkley Valley Credit Union or read more about it in our Featured section – Five Steps to Protect Yourself.

Interac Flash Now Available

Aug 06. 19

MEMBER CARD debt cards with Interac Flash technology!

Interac Flash (also known as “tap”) is a secure and convenient payment feature that lets you pay at the Point of Sale (POS) with your MEMBER CARD debit card by simply holding your card over the contactless card reader.  These transactions are ultimately designed for speed at the POS:  PIN-less, no receipt, tap takes 300ms.

Interac Flash cards are equipped with dual interface (DI) technology which means MEMBER CARDS will have contact and contactless (Flash) functionality.  Contactless payment options come with multiple layers of protection, including secure chip processing.   This protects contactless cards against skimming, being copied and counterfeited.  Security measures will be in place to help safeguard you.

Interac Flash MEMBER CARD debit cards can be programed with the contactless functionality turned on or off at any time at the request of you, the member or at the discretion of BVCU.  Interac Flash transactions are designed to make it quicker and easier to pay for purchases up to $100, no PIN required.  It is your choice whether to use the contactless feature or insert your card and enter your Personal Identification Number (PIN). 

Cards are programed with cumulative contactless spend limit (CTCSL) when this limit is reached you must complete an approved contact transaction by inserting your card and entering your PIN to authenticate you as the cardholder.  

The new dual interface cards will not be automatically issued.  If you are interested in replacing your existing card, we can mail a replacement card to you that is Interac Flash enabled.    

  Key features

  • Interac Flash allows you to pay-by-tap for everyday purchases under $100.  Transactions over $100, no problem, you will be prompted to insert your chip card and enter your Personal Identification Number (PIN). Once you accumulate $200 in purchases.  This will reset the tap limit back to zero
  • Interac Flash uses EMV secure chip processing to store and process data, this means you’re protected against not-so-great-things like fraud and card skimming
  • This feature is only available when using Bulkley Valley Credit Union debit cards issued in May 2019 or later.  Please visit your nearest Bulkley Valley Credit Union branch or contact your branch to set-up a new card with Interac Flash
  • The tap feature can be disabled at any time by calling your local branch or by visiting any of our branch locations

Use it as a debit card to:

  • Sign in to Bulkley Valley Credit Union’s Online Banking or Mobile Banking
  • Make in-store purchases
  • Access your accounts through an ATM

It Doesnt Take Much to Lose Everthing

Aug 06. 19

With technology taking over so many of our day to day lives it is important that we do everything we can to protect ourselves. Continue reading for tips and tricks when it comes to your PIN.

-Shield your PIN from view

-Keep your card in sight during a transaction.

-Change your PIN regularly.

-Memorize your PIN. Do not write it down anywhere.

-Don't share your PIN with ANYONE.

If you have a feeling your PIN has been compromised, contact your local branch immediately to ensure your information is kept safe!

2019 Member Survey

Jun 10. 19

Every two years, Bulkley Valley Credit Union asks its members for feedback through a survey. Survey invitation letters were mailed to a random sample of members from each of the four branches. Now that the survey is completed, we wanted to thank you for taking the time to complete our survey. Your opinions matter to us, and we have used members’ suggestions from previous surveys to research and introduce new products and services.

The survey took approximately 15 minutes and as a thank you for your time and interest, two iPads were randomly given to randomly selected members that completed the survey.

Terrie Mcaloney was our final winner of the iPad!  Thank you very much and hope you enjoy the iPad.

72nd Annual Kispiox Valley Rodeo!!!

May 29. 19



The Hazelton Branch staff is all in Rodeo Spirit! Join the branch for the Rodeo Kickoff on May 31st, featuring live music and a special appearance from Beyond Burgers food truck from Terrace.

Mark it on your calendar, and get out to the beautiful Kispiox Valley for some fantastic scenery and an authentic cowboy experience!

Make sure you catch the Wild Horse Racing, the Ride and Lead, the Cowhide Race, the Wild Cow Milking, and the special featured event this year; the Master’s Saddle Bronc Riding. Sunday is also the 'Tough Enough to Wear Pink' day, so stop by their booth and say Howdy!

For more information visit the website HERE

See y'all there!

The GREEN envelopes are coming to you!!

Apr 30. 19

Bulkley Valley Credit Union is committed to return a portion of its profits each year to our members.                                                                                                                                                                                                           As we had another successful year in 2018, The Board of Directors has declared a dividend of 1.91% on the member shares, which will be credited to your equity share account.

Also, over $665,000 in patronage payments will be distributed to our members this year!

So a big thanks to all of our members for their continued patronage, and we will continue to work hard to earn your support each and every day.  

Here are some of our lovely winners of our $500 patronage draw. Thank you again to our members!


For All MemberDirect Users

Apr 26. 19

As of May 1, 2019, our MemberDirect online banking will be updated with the interest of improving internet security. If you are using an older browser that relies on out of date TLS protocols you will not be able to access your online banking. You can avoid any disruption by making sure that your internet browser of choice is up to date with the most recent release.

If you experience any difficulties or disruption please contact your local branch immediately. 

77th AGM April 29, 2019

Apr 26. 19

Being a member of Bulkley Valley Credit Union means more than having a “bank account”. As a member, you share in the ownership of your credit union. The Board of Directors of Bulkley Valley Credit Union is made up of members who have been elected by the general membership. This democratic process represents a fundamental difference between a credit union and other financial institutions. The directors are responsible for setting the strategies which will govern the operation of the credit union and set the direction of the organization.

Our 77th Annual General Meeting will be held on Monday, April 29, 2019  the Prestige Hudson Bay Lodge. Registration will begin at 6:45 with the meeting being called to order at 7:00. Hope to see you there!

Update to e Transfers

Feb 25. 19

Interac e-Transfer is the number 1 Person to Person service in Canada which our members rely on to securely and conveniently send or receive funds. Now, the service, just got better with the introduction of two new features targeting personal and small business members alike.

The ability to Request Funds and the Autodeposit have been introduced to our e-Transfer function on our online banking.

Request Money- Between friends its a cool way to say you owe me money! For businessess its an important tool to help streamline payments.

Autodeposit- Making Interac e-Transfers even easier for everyone creating a secure way to receive money with out having to answer security questions for every transaction.

If you want more information on either of these functions please visit your local branch!

Last Chance for Bursary Applications!

Feb 07. 19

 Bulkley Valley Credit Union is a proud to help Bulkley Valley and Lakes District students reach their post-secondary education goals through the Credit Unions of BC Bursary Program. Submit your bursary application today and get help towards funding your future!

To qualify for funding, applicants must also meet the following criteria:

  • Be able to demonstrate financial need.
  • Reside in BC and be a Canadian Citizen, a permanent resident of Canada, or designated as a protected person.
  • Have proof of post-secondary enrolment in an academic, vocational, technical, or technological program and transcripts. Please note: graduate and post-graduate students are not eligible.
  • Enrolment must be in a public Canadian post-secondary institution at the time of application. Applicants attending accredited private institutions will only be considered if their chosen program is not offered at a public institution. In this case, applicants must provide a statement as to why they are not attending a public institution, as well as a receipt for tuition

Click HERE for more information and to apply!

reCaptcha Feature for Online Banking

Jan 17. 19

NEW! reCaptcha feature- added level of security for MemberDirect online banking is coming soon. You will now be asked to verify you are not a robot attempting to login to your MemberDirect online banking. You will not see this upon every login attempt, it will only appear when MemberDirect requires this verification. This will not replace the increased authentication questions you set up and are periodically asked.

Below is an example of what you will see with the new added level of security known as reCaptcha.


"Select all squares with traffic lights"

BVIS Accepting Donations

Nov 26. 18

Branch Hours

Nov 07. 18

Bulkley Valley Credit Union will be closed November 10-12 for Remembrance Day. We will be open with regular branch hours on Friday, November 9thth and then reopen on November 13th.

Lest We Forget.

Happy Halloween

Oct 31. 18

October 31 is here and soon we will find our neighborhoods filled with ghosts and goblins and other delightful characters out for the annual treat collecting event. Please stop by your local branch for a treat and to see what great costumes our staff members have created.
The Directors, Management, and Staff at Bulkley Valley Credit Union would like to take this opportunity to wish everyone a very safe and happy Hallowe’en.

Happy International Credit Union Day!

Oct 16. 18

On ICU Day, Bulkley Valley Credit Union joins the more than 217 million credit union members around the world in celebrating the people-first principles that have helped lift people out of poverty and strengthen communities all over the globe.  

Please join your local branch and celebrate with a piece of pie! If you are in Houston there will be a member appreciation BBQ from 11-2.

Tips from BVIS

Sep 26. 18

Winter is coming….Have you winterized your cabin or RV?

Here are a few helpful tips from our subsidiary Bulkley Valley Insurance to mitigate your exposure to loss this winter:


  • Clean out your water lines to avoid freezing
  • Turn off the water and drain hot water heater or Water Tanks.
  • Make sure all your windows are closed to keep critters out.

RVs and Vehicles:     

  • Make sure you have antifreeze in Radiator
  • Empty water in recreational vehicles.
  • Make an appointment to put on Winter Tires.
  • Check your battery (as it can fail you that first very cold day)


  • Remove and drain exterior hoses
  • Have wood heat? Get your chimney cleaned!
  • Might be time for a furnace checkup?
  • Clean out your gutters

Are You an Android User

Sep 18. 18

Its finally here! For all of you android users who have been patiently waiting for our mobile app to come out, the wait is over! You can now find our mobile app under "Bulkley Valley Credit Union MB" to make your online banking more convenient!

We are now on Facebook

Sep 17. 18

BVCU has joined the social media world! Find us on Facebook @ Bulkley Valley Credit Union to see what is happening in your local communities. We will use this platform to continue to donate to local groups and projects. Currently for every like and share we will be donating $5 dollars to the new skate park in Smithers! Make sure you check it out!

Wildfire Evacuations

Aug 15. 18

As most people are aware, the wildfire situation in the Regional District of the Bulkley Nechako has reached the point of a state of local emergency. As fire situations can change very fast it is important we are all staying aware and are prepared for anything.. For more information please visit the RDBN website at  For more information on wildfires in BC and how to prevent and prepare for them please visit the BC Governement website.

If you are interested in volunteering to provide disaster relief, you can visit BVESS Coordinator Matt Herzon at the Smithers Fire Department to find out more.

Spirit of the North

Aug 14. 18

If you have noticed some extra musicians in the Valley there is a good reason for it! Spirit of the North, a classical music festival featuring international musicians, solo and chamber music, a symphony orchestra just to name a few has officially begun! See below for the full schedule.



Small Businesses and Wildfires

Aug 10. 18

As the wildfires in RDBN continue to grow it is important that everyone stay alert and prepared. For updates on the evacuation notices and orders please visit This is a stressful time for everyone including small business owners. Click HERE for a full guide for small businesses and what you can do to be prepared. Our thoughts go out to everyone effected by the wildfires.

Proud to be Ding Free

Jun 19. 18

Bulkley Valley Credit Union has four locations along Highway 16 - New Hazelton, Smithers, Houston and Burns Lake.

Stop by and use any of our ATMs along your journeys this summer - If you are away from our local communities, there are 4100 other ATMs across Canada that are Ding Free. Download the Ding Free App at to locate the closest Ding Free ATM to your location. The option to avoid any ATM surcharges is almost always available!

Happy Holiday-ing!

Smithers Launches Emergency Notification System

May 31. 18

Are you a Smithers resident? On May 22 the town of Smithers launched their local Emergency Notification System which will send out alerts to residents in various emergency situations. Messages will be sent to users on their preferred method of contact: cell phone, home phone, text, email or work phone. This system allows residents to respond to the alert. The system is powered by Everbridge which also has an app for smart phones which can also send non-emergency alerts such as service disruptions, when taxes are due as well as recreational programs. If you would like to sign up to receive emergency notifications visit the Town of Smithers website or call the Smithers Fire Department at 250-847-7015 Ext. 2

Northwest Trade Expo May 4th and 5th

May 01. 18

Be sure to stop by the Northwest Trade Expo being held this weekend at Civic Centre in Smithers on May 4th and 5th. The Expo will be held in both arenas as well as outdoor exhibits! Don't miss out on some great exhibits, entertainment and food!

Career Fair Today in Burns Lake

Apr 20. 18

Come Visit Luella, Nathan and Madisen at the BVCU Booth at the Career Fair in Burns Lake TODAY! The career fair is happening at the Margaret Patrick Memorial Hall from 9:30-2:00. If you have ever thought about a career in the financial industry this is a great way to learn more about what steps to take to make you part of the BVCU Team!!

Minerals North is Coming To Houston

Apr 09. 18

Burn It Smart

Mar 19. 18

Should You Be Shovelling Your Roof

Feb 08. 18

Public Service Announcement - Snowloads

February 7, 2018

SMITHERS – The recent volume of snowfall has prompted residents to be concerned with accumulated snow loads on home roofs.

Homes built prior to 1985 or homes that are developing icicles or ice damming at the eaves may need some clearing.  Attic ventilation—ridge vents, whirly vents, flat vents—that are blocked, may be restricting air flow that cools and removes moisture from the attic.  Heat escaping from the house and trapped in attic spaces can melt snow at the shingles and cause a flow of water to the cold overhang at the soffits.  So clearing vents is a place to start!

The BC Building Code establishes the Ground Snow Load which is used to calculate the Roof Snow Load that engineers and builders factor in construction.  The Ground Snow Load has changed over the past three decades:  1985—2.2 Kpa, 1998—2.7 Kpa, 2003—2.9 Kpa, 2006 to present—3.2 Kpa.

The Town of Smithers’ current ground snow load is 3.2 kPa plus 0.2 kPa rain component, for a total 3.4 kPa, or 69 lbs/ft2. For building design, this value is generally reduced by 40% for residential buildings and by 20% for commercial buildings, known as the specified roof snow loads. This equates to 41psf for residential and 55psf for commercial.

Pure water density is around 1000 kg (or one tonne) per cubic metre or 62.4 lbs  per cubic foot. Newly fallen snow more typically weighs 70 to 150 kg per cubic metre (4.4 to 9.4 lbs/cubic foot). Typically winter snowpacks have a density of 200-300 kg per cubic metre (12.5-18.7 lbs per cubic foot).

If we use 300kg/m3 (18.7pcf), then the current design depth of snow on roofs is 2.2ft on residential and 2.9ft on commercial. Owners should consider removing the snow if the packed accumulated snow exceeds these depths.  If heavy rains fall on these snow depths, the roof loading and risks of structure failure increase significantly.

Owners of older homes and buildings that were designed to a lighter snow load should consider removing snow at lower depths than those listed  above.

1. Do not shovel alone – have a spotter
2. Use fall-restraint or a rope safety line
3. Do not over-exert yourself
4. Remove snow evenly from the roof to avoid unbalanced loading
5. Do not shovel all the way to the roof surface – leave 50mm (2 inches)
6. COMMERCIAL BUILDING ROOFS—Do not clear onto public sidewalks or roadways unless barricades are set up, and follow up to clear the right of way for public safety.

Apply Online

Feb 06. 18

Have you had your eye on a new sled to go enjoy all this snow?! Are you looking to consolidate debt to start 2018 on the right foot? Have been wanting to come in to a branch look at loan options but haven't had the time? Why not use our online loan application or go figure calculator to help get you started!

Online Application

Go Figure Calculator

Wood Burners Block Party

Feb 01. 18

Now Offering a Wider Range of Mastercard Products

Jan 17. 18

Bulkley Valley Credit Union is please to offer our members Mastercard products from our new provider Collabria. There is a wide variety of new products built to suit your needs! Visit your local branch for more information.

The 2017 Winter Newsletter is coming your way!

Jan 08. 18


This four page letter to our members includes some information our upcoming service fee changes, the call for nominations for 2018, the AGM scheduled for April 23, 2018 at Hudson Bay Lodge's summit room, and an introduction to our new Branch Manger in the Lakes District.


You can download the full PDF HERE

Important Notice-Credit Union Mastercard Program

Nov 30. 17

In January 1st, 2018 Bulkley Valley Credit Union will be introducing an exciting new family of personal and corporate credit cards. Our new card offering will provide excellent options to our members, with cards that specifically suit their individual credit card needs, both for personal use and for business.

Please note that members may continue to use their existing Bulkley Valley Credit Union Mastercard card issued by CUETS Financial beyond January 1st, 2018. If you have any questions regarding your current Mastercard you should contact the number on the back of your credit card.


We will keep you informed and provide greater detail on our new credit card program as we get closer to launch.

Final Week

Nov 29. 17

It's the last week of November already which also means the last week of Financial Literacy Month. Hopefully you have taken advantage of the tips and links through out the weeks to help improve your household's finances! The last week is all about knowing your rights and responsibilities. Here are a few tips and information everyone should know!

The more you know and understand your financial rights and responsibilities, the easier it is to avoid costly surprises and to reach your financial goals.

We all have responsibility to inform ourselves of rates, terms and penalties associated with financial services and products. You can find this information on this website  HERE or in any of your local branches!

When interest rates change, it may be tempting to break your existing mortgage and renegotiate a new one at a lower interest rate. Before you do that, read your mortgage contract and make sure you know all of the penalties and fees involved in breaking your current mortgage.

When you withdraw money with your credit card, you are charged interest starting that day. You don’t benefit from an interest-free period on these transactions. That means that even if you pay your credit card balance in full, on time, you may be charged close to a month’s interest on your cash advance. Your credit card agreement discloses how credit card interest is calculated. Get to know it to avoid costly surprises.

This brings us to the end! If you ever have any questions about your accounts or finances please call or visit a branch to talk to one of our Member Service Representatives!

Week Four

Nov 20. 17

Just like that we are in Week Four of Financial Literacy Month. This Week is all about teaching your children about money. We all know kids are little sponges ready to soak up everything we say and do and that includes how we manage our own finances! Here are a few tips to help teach your children about money

-Create positive attitudes towards spending, saving and investing by involving your child and modeling behaviours.

-Create a positive attitude towards saving by opening a savings account that pays interest so your child can see how the money in their account grows.

-Help kids set goals and learn how to budget. You can pick up a budget book at your local branch!

-Show children how to make smart spending decisions — avoid impulse shopping and learn how to shop around to compare features and prices.

-Consider whether or not to give your child an allowance and how an allowance could be used to teach money management skills.

-Provide opportunities to earn money through babysitting, snow shoveling or other chores and encourage teens to manage their own money.

-Find out what you need to consider before co-signing a cell phone contract with your teen.

-Is it a need or a want? Model smart spending decisions by avoiding impulse shopping

-Setting up your child’s first credit union account is a great way to learn about saving, spending and investing

-Setting an allowance amount can help kids learn the basics of budgeting and the value of hard work.

Click HERE to access a fun interactive page for your child to learn more!

Week Three

Nov 14. 17

Manage Money For Student Life! Week three of Financial Literacy Month is all about tweaking your budget while going to school. It is important to save money and control your budget while attending a post secondary institution to avoid a heavy debt load when you graduate. A budget is only useful if it is relevant and in tune with your needs and goals. Update it on a regular basis and when your life changes to make sure it reflects your current financial obligations, savings goals and sources of income. Find out more here!

Follow the links below to take you to the Governement of Canada's website to learn more about budgeting for different times in your life.

November is Financial Literacy Month

Nov 02. 17

Bulkley Valley Credit Union is celebrating Financial Literacy Month through out November! Week one is Achieve Financial Well-Being. Click here for a few tips to help you get to where you want to be financially.

-Budgeting can help you and your family achieve financial well-being by planning for what’s coming in and what’s going out.

-An emergency fund can protect you and your family in case of a financial emergency. It helps you deal with unexpected situations without having to borrow money.  

-Paying for post-secondary education and avoiding a heavy debt load is a big challenge. But there are a variety ways to save money while you are in school to cover the costs: living at home, getting grants, bursaries, and taking advantage of tax deductions and tax credits for students. 

-Start saving early to make sure you have the retirement lifestyle you want. The sooner you start to save, the sooner you will be earning interest, and the more your money will grow.

-Small changes in your spending habits can have a big impact in your overall financial situation.

-Spending less than you earn makes you resilient to economic and financial downturns. A heavy debt load makes you more vulnerable if your financial situation changes or if you need to pay for unexpected expenses.

-If you take on debt, make sure you have a plan to pay it back.

System Updates

Oct 13. 17

On Sunday, October 15th our banking system will be going through an update. This update will start at 1:30AM PST and will end at 7:30AM PST. During this time our MemberDirect online banking will be unavailable. If you are experiencing troubles outside of this time or need to make arrangements before please contact your local branch. Thank you for your patience.

The Credit Union Foundation of BC

Sep 29. 17

The Credit Union Foundation of BC is the provincial wide philanthropic organization of the credit union system founded and funded by British Columbia credit union members. In 2015 the Foundation distributed over $121,000 to students from 31 different Credit Unions in BC.

Please click on the link to the to learn more, and to apply online.

Houston Branch Change Hours of Operation

Sep 05. 17

Support Houston Ringette

Sep 05. 17

BV Exhibition - Party Till The Cows Come Home!

Aug 21. 17


 Check out the 98th Annual BV Exhibition August 24th - 27th. There is the rodeo, the light horse show, the draft horse pull, the 4-H events, the logger sports, an antique tractor display, the exhibition halls full of wonderful creations. And don't forget the music! Performing on the Claude Dohler Stage will be Mob Bounce, Mark Perry and Northwest, The Country Icons and Appaloosa, and many more talented locals. Of course a stop at the food vendors is a must, as well as a spin or two on the rides! See you at the Fair!!

Pioneer Days are coming…

Aug 07. 17

Saturday, Aug 12, 2017

Pioneer Day is Hazelton's big annual event celebrating our community and historic past. It is held on the second Saturday of August and it is an all-day event with activities and entertainment for all ages to enjoy!

Events and activities that will be happening throughout the day are:

5/10km run/walk dedicated to Evie Maitland organized by Doug Donaldson MLA Stikine’s Office
Wagon Rides sponsored by the Bulkley Valley Credit Union
Live Music
Archery Tag
Junior Firefighter’s Competition
Iron Chef Competition organized by Storytellers’ Foundation
Bouncy Castle
Watermelon Eating Contest sponsored by the Gitaanmaax Market
Beach Volleyball and Basketball organized by Marcel Melanson and Colton Murrell
Candles by the River organized by Jude Hobenshield
Pioneer Day Dance by the Skeena Ice Arena Association
Strawberry Tea at the Anglican Church Hall
Hazelton District Public Library (Events TBA)
Arts and crafts vendors and food vendors
Parade begins at 12 noon

If you have any further questions, please contact Dominique Melanson at [email protected] or at the Village Office (250)842-5991.

Houston Logger Sports

Jul 25. 17

Kispiox Valley Music Festival

Jul 24. 17

The staff at the Hazeltons' Branch are busy preparing for the Annual Kispiox Valley Music Festival which is taking place this weekend - July 28th-30th.

Come to the magical Kispiox Valley and enjoy the warm hospitality and inspiring music.

For more information regarding campfires, water and camping fees, please visit

KVMF vision: "A festival that captures the warm, close Kispiox Valley community spirit at a beautiful venue where a wide variety of music, art and other creative events provide entertainment, inspiration and education."

Learn to Fish

Jul 21. 17


On Wedneday, July 26, Freshwater Fisheries Society of BC is putting on a FREE two hour clinic for kids aged 5-15. The kids will enjoy a hands-on session where they will learn where, when and how to catch fish. There is no registration required and all equipment and tackle will be provided!

Where: Meet near the camgroud playground at Tyhee Lake

Time: 6:00-8:00 pm

Parent supervision is required!

Canada Day in Our Communities

Jun 26. 17

All information was provided by the communities.

If you have any questions please contact your community and they will be able to provide you with more information.


June 30                                                                                                                                         

5:00-7:00    Campfire Sing Alone at Riverside Campground                                                  

July 1                                                                                                                                  

8:30-10:30    Pankcake Breakfast at the Friendship Centre                                                  

10:00-11:30   Culture Crawl leaving BV Museum                                                                  

12:00-12:30    Official Ceremony at Bovill Square                                                                            

12:30-4:00     Family Fun Festival at Bovill Square                                                               

3:00-4:00    Hillbilly Scrabble at Bovill Square                                                                   

7:00-9:00   Foam Party and Dance at Bovil Square                                                             

11:45-         Fireworks at Elks Park                                                                                        

New Hazelton

July 1

8:00   Registration for Mountain Challenge

8:30   Mountain Challenge Begins

9:00   Free Pancake Breakfast

9:30   Free Activities: Face painting, cotton candy,popcorn, sno- kones, bouncy tent, kid's games and vendors

10:30   Parade entries marshal at Lions Hall

11:00   Parade Begins

11:30   K'san Performing Arts and Soap Box Derby

12:00   Official Cermonies       


Burns Lake     

Burns Lake will be hosting family fun activities at the multiplex including arts and crafts, picklyball,rock climbing, jumprope, squash, ping pong, bean bag toss and hacky sack. 

Dont miss out on the Kayak Race on Burns Lake! All participants will receive a prize including a great prize for the grand winner!





Jun 21. 17

The BVCU Hearthrobs, which includes staff from Bulkley Valley Credit Union, Bulkley Valley Insurance Services, and Bulkley Valley Financial Services, as well as family and friends, gathered for another great turn on the BIG BIKE.  There was a great turnout, as the bike made its way around the community creating awareness. We are proud to be part of this important event, which helps to change the lives of not only heart and stroke patients, but all Canadians.

Summer Safety

Jun 06. 17


With the summer season in full swing, and the warm weather inspiring us to get outside and in and on the water, the Canada Safety Council has a few good reminders about Water Safety.
First and foremost, wear your lifejacket - and ensure all children do as well. Swimming with a buddy is recommended, and of course summer is a great time to enroll young children in swimming lessons.
And don't forget the sunscreen, especially when out on the water!

May the Fourth is JEANS DAY!!

May 04. 17

Our staff members across all of our branches and offices are celebrating Jeans Day today in support of the BC Children's Hospital Foundation. All funds raised from Jeans Day will support research and equipment, but most importantly for the kids in BC who will need care and treatment this year alone. So Buy and Button and support BC's kids!




The 75th Annual General Meeting of Bulkley Valley Credit Union!

Apr 22. 17

You are invited to the 75th Annual General Meeting of the Bulkley Valley Credit Union, which will be held at the Prestige Hudson Bay Lodge on Monday April 24th, 2017 at 7 pm.

Registration will begin at 6:45 pm.

We hope to see you there!

E-statements are now available!

Apr 20. 17

E-Statements are now available on MemberDirect® for viewing. All other statements will be in the mail shortly.

Once again, our thanks to everyone for their patience during our transistion to the new banking system.

March Statements

Apr 10. 17

As part of the transition to the new banking system, all members with a chequing account will receive a printed statement in the mail for the period from March 18th to March 31st.  This is to ensure that all members have a permanent record for their files.
Members who receive e-statements will be notified of their availability through this website, rather than receiving a direct email alert.
Our statements will return to the regular cycle and notification pattern for April.

Thank you for your patience during the transition to our new banking system, and as we work through the logistics of the changes. 

New Statement Format

Apr 03. 17

All Bulkley Valley Credit Union chequing account members will notice that their end of March statement has a new look!
The new statement format is a result of our recent Banking System upgrade.
If you have any questions regarding this new format, please do not hesitate to contact your branch office directly.

Non-chequing accounts will receive their first statement in this new format following their regular schedule, at the end of June.

Thank you for your patience and understanding during our conversion. 

Changes to Account presentation on MemberDirect®

Mar 23. 17

Members will notice a change in how MemberDirect® appears now that our Banking System Conversion is complete. All accounts that a member has an ownership in will show in your list of accounts. For ease of use and identification, those accounts can be renamed by the account owner for easier identification going forward.

In the “My Accounts’ area, in the top left corner of the MemberDirect® home page, there is an option to ‘Rename Accounts’.

For any additional assistance or concerns please contact your local branch staff, and they will be pleased to assist you.

Banking System Conversion - Telephone Banking

Mar 18. 17

If you currently use our Telephone Banking product, please contact your local branch to discuss accessing the new system.
We do apologize for any inconvenience this may cause.

Thank you for your patience during this time.

Banking System Conversion News - IT’S DONE!

Mar 17. 17

Bulkley Valley Credit Union has completed the upgrade to the banking system, and all branches will resume regular hours this week.
MemberDirect® Personal and MemberDirect® Business banking, Mobile Banking, and Telephone Banking are available once again.
Now that the conversion has been completed, all bill payments and transfers that were scheduled over the weekend should be completed by the end of day on March 19th. If you have questions about any of those transactions, please contact your branch.

Our sincere thanks to all of our members for their patience and understanding during this upgrade.

Banking System Conversion - March 18th and 19th!

Feb 28. 17

Bulkley Valley Credit Union's banking system conversion is just a few weeks away, and in order to be prepared as possible, there are some things that members should do to ensure a smooth transition.
Make a list of all e-transfer recipient email addresses, and keep them in a secure location. There is a possibility that this information may not migrate into the new system, and will need to be re-entered after the conversion has taken place.
Send all e-transfers that would take place over the weekend early, and make scheduled bill payments early as well.
We appreciate our Member's patience and understanding during this process, and please watch this website for further information on this transition.

Mobile App Login Changes!

Feb 03. 17

BVCU Mobile App Login Changes:

When you attempt your first login, you will receive an error message as shown below. It explains that you must enter the last 7 digits of your MemberCard, and all logins will contain 7 digits going forward.

If you use 'Memorized Accounts' or 'Remember Me', you will need to 'Select Other Login' and continue in the same manner as above to create a new saved login with 7 digits. If you have 'Saved Logins' with only 6 digits under 'Settings' you must delete those.

PLEASE NOTE - MemberDirect® Login Changes - Effective Today!

Jan 31. 17

The MemberDirect® login page (shown below) will remind you to use this new process. If you are using the 'Manage Memorized Accounts' , or the 'Remember Me' feature, you will also need to reset that with the same 7 numbers you entered into the 'Card Number'.

Any one of our staff members will be happy to answer any questions you may have regarding this change.



View more Community News

In Our Community

  • Happy Victoria Day

    Enjoy your long weekend and let's hope that sun stays around for us!
    The Call Centre will be open to serve you Saturday from 9:00 AM to 5:00 PM. Call 250-847-3255 or our toll free number 1-877-847-2828
    All branches are closed Saturday, May 21st and will resume regular business hours on Tuesday, May 24th.

    Read More

  • New CRA scam alert

    Fraudsters are opportunists and work hard to trick you into their schemes by using legitimate information. A new CRA scam has been reported using our BVCU logo.

    Read More

  • Your Green awaits you

    Bulkley Valley Credit Union is committed to returning a portion of its profits each year to its members. We are proud to say we have distributed just under $1,200,000 in patronage payments to our members this year!

    Read More